Frequently Asked Questions
What type of staff do you provide?
The Party Staff provides a wide range of food service positions for both front of the house and back of the house. Click here for a full listing of positions we cover.
Will the staff help with set up and breakdown?
Party Staff employees will do anything that is asked of them, as long as it falls within their general job description and does not jeopardize their safety.
Are your bartenders able to help with serving?
All of our bartenders are cross-trained to do service work as well.
Can I get the same great staff back at my future events?
Absolutely. After every event, a Party Staff office team member will contact you for feedback on the staff. Staff whom you liked and performed well can be added to your request list and staffed on your future events, as much as possible. You can also add staff to your personalized request list yourself through your online account.
What if I have an event that requires Party Staff's best of the best?
Party Staff's Platinum Staff is our top ranked, most experienced employees, capable of working alone or with little or no supervision. When you have special needs that may require VIP staff or you request a Platinum staffer by name, your TPS office team representative will be glad to assist you when you place your order. Please note, when ordering Platinum Staff, additional charges will apply.
Does your staff need direction or can we just turn a party over to them?
We provide party captains and event managers who can run your event from start to finish. But if your event does not require that level of staffing, a well written time-line and a clear description of your needs communicated clearly to the staff at the start of your event is all that's needed for our staff to carry out their duties responsibly.
How much experience does your staff have?
Party Staff employees come to our company with an average of one year of experience in the food service industry. We offer free seminars on an on-going basis which gives our staff the opportunity to add to their skill and experience base. Skill addition seminars we offer are:
Formal Service
Home Parties
Leadership
Bartending
TIPS Bartender certification
What are your office hours of operation?
Party Staff offices are open Monday through Friday from 9am to 6pm. A Weekend Manager is on the premises Saturdays and Sundays and/or available by emergency pager or cell phone.
What if I need to place an order or change an order outside of regular business hours?
A Party Staff client services representative is always available after hours by emergency pager or cell phone.
Here is a list of our after hour pager/cell phone numbers:
Los Angeles - 310-313-8011
San Diego - 619-246-3901
San Francisco - 415-244-2769
San Jose - 408-390-2889
Orange County - 714-337-9300
Phoenix - 602-296-2599
What kind of insurance does Party Staff have?
The Party Staff employees are covered with full Workers' Compensation insurance, five million dollars in general liability insurance and one million dollars in liquor liability insurance. In addition, for the further protection of our clients, we carry one million dollars in employment practices liability insurance.
Do you provide any party equipment rentals, liquor or bar supplies?
We're strictly a residential and corporate event staffing company. We're happy to refer you to companies in your area that provide those services, but staffing is our specialty. That's all we do.
If I have an upcoming event but am unsure about all of the details, should I place an order or wait until later?
Event particulars can always be changed. It's always a good idea to place your order as soon as you're certain that you have a need for staff on a specific date.
Can you fill last minute orders?
Yes, we're last minute staffing specialists! There may be rare occasions when we are sold out and unable to meet specific needs, but that's the exception not the rule.
What is The Party Staff's cancellation policy?
Check with your Party Staff office for details.
How does The Party Staff bill if my staff is not released exactly on the hour?
We bill in 15 minutes increments, rounded up or down depending on exactly the time the staff leaves.
What are your rates?
Our corporate and catering rates are based on volume and frequency of use. Contact your Party Staff office for a quote.
How do I set up an online account?
After setting up an account with your nearest Party Staff office, all that's required is your email address. Click here to view all the features of Client Internet Account Access.
When does travel pay apply?
Travel pay may apply when your event is over twenty miles from your Party Staff office. Contact your nearest TPS office for details.
Does Party Staff pay for parking?
Parking is an additional cost paid for by the client.
Can you help me determine how many staff I need?
Absolutely. Call your nearest Party Staff office and a TPS office team member will be happy to discuss your event in detail and help you determine the staffing solution that will meet your needs. Click our Staffing Calculator for a quick reference guide.
Who are your clients?
Since 1989, The Party Staff has established relationships with national food service management companies such as Sodexo, Compass Group, Aramark, Guckenheimer and more. We also provide exceptional staff to a wide spectrum of clients including the top catering companies, hotels, resorts, colleges, and movie studios as well thousands of residential clients who entertain at home.
Do I sign a contract?
After placing your order, an email confirmation will be sent to you. All that's required is to click on the response link, and your order will be confirmed.
